Question: | |
Answer: | This
means that you have not introduced the compulsory license code in order
to activate the Typhon server. First of all contact your reseller in
order to obtain a valid license. The reseller will require your system
ID and other information. |
Question: | |
Answer: | Currently
there are several ways to request a new license key: When
requesting a new license key, please ensure the following information
is included in your request: |
Question: | How
do I obtain
the system ID of my hardware system on which I want to install the Typhon
software ? |
Answer: | You should find this in the license panel in the user interface. Communicate this system ID number to your reseller in order to obtain a valid license number. |
Question: | |
Answer: | Normally there is no restriction on the validity time of the license key. However, in some cases (e.g. Demo version, Trail setups, ...) JiX Solutions or reseller may have opted for a time restriction. Please contact your reseller if you think that you're license key has expired. |
Question: | |
Answer: | If you need to reinstall the Typhon software system on the same hardware and if you have not deleted the System Disk there is no need to request a new license key. However, if you need to install the software on a new hardware platform or if some of the hardware components changed you will need to request a new license key. You will not be charged for this new license key (expect when additional modules are being activated), if you provide detailed specifications which components have been replaced. If you have deleted the System Disk (but you haven't changed hardware components) then you need to re-enter your original license key before the Typhon becomes activated. |
Question: | |
Answer: | We would recommend that you contact your reseller as the reseller is best placed to provide you an answer to your specific needs. Per product the type of services is being predefined, it is not possible to have ex-post services enhancing your Typhon. If you would like to integrate a new service, it is recommended to upgrade to another Typhon product. For this new Typhon product, you need a new license key. Note that existing customers get additional reduction when upgrading their Typhon server. |
Question: | |
Answer: | There are several reasons
why you can get this error. Please verify whether: When certain hardware components are replaced, the system ID might be changed. Therefore it might no longer be compatible with the software license. Please bear in mind that changing or replacing hardware components may result in the need to request a new license key. |